Question 1

What do I do if I received a defective order?

Accepted Answer

We at Canopy Studios take great care in the creation and packaging of our products, but if you do receive a defective product, the most easiest and efficient way to contact us is through email (contact@canopy-studios.com), where we aim to reply back within 48 hours. Please send photographs showing the full item and also detailed photographs of the defection.
 
Any claims for misprinted/damaged/defective items must be submitted within 25 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 25 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please see our Store Policies for additional details.

Question 2

How do I contact your company if my question isn’t answered here?

Accepted Answer

The most easiest and effecient way to contact us is through email (contact@canopy-studios.com), where we aim to reply back within 48 hours.

Question 3

Does your clothing run to size?

Accepted Answer

Each apperal item has a size chat, and although there is a 1" margin where sizes fluctuate, they should run according to the size chart.

Question 4

Production & Shipping Times

Accepted Answer

Each product is created specifically for you the moment you place an order, therefore, due to the unique nature of each product, production times may vary. Standard production times are 2-5 days but may occasionally take up to 21 or more business days. We try to keep our production times low and will ship your products in the most timely manner possible. Standard shipping times for orders in the United States are 3 - 14 days. International shipping times may vary. Due to current events, shipping may not be available to your country, and international shipping may be delayed for up to 15 additional business days.

FAQ